News

London TravelWatch appoints new chair

The independent travel watchdog announced the appointment of Tricia Hayes on February 5th

A photograph of Tricia Hayes
Tricia Hayes

London TravelWatch, the statutory transport watchdog for the capital, has announced the appointment of Tricia Hayes as its new Chair.

Hayes has been appointed following a recruitment process led by the London Assembly’s Transport Committee and subsequent confirmation by the Secretary of State for Transport. Her term of office runs for four years and she will also sit as a Board member on transport watchdog, Transport Focus.

Said Hayes of her appointment: “I want to make a practical, positive difference to the experience of those who live, work and travel in London. Under Arthur Leathley’s excellent leadership, London TravelWatch has clocked up some important wins for London’s travelling public. I am very much looking forward to working with our Chief Executive Michael Roberts and the whole London TravelWatch team to continue and build on this essential work.”

Hayes succeeds Arthur Leathley who has been Chair of London TravelWatch since September 2017 and whose term of office has now come to an end.

Hayes is a former Permanent Secretary in Whitehall with 35 years’ public policy experience, predominantly in transport. She is also a member of the British Transport Police Authority and has been a race champion for two government departments.

Keith Prince AM, Chair of the Transport Committee at the London Assembly, said: “I am very grateful to Arthur Leathley under whose leadership London Travel Watch’s standing has improved. Arthur should be very proud of what he has achieved. I am also delighted that we have been able to secure the services of someone of the calibre of Tricia Hayes as our new Chair. I very much look forward to working with Tricia and her team to take London TravelWatch to the next level.”

Arthur Leathley, outgoing Chair of LondonTravelWatch, said: “I’m delighted that London TravelWatch will benefit from Tricia’s extensive experience and knowledge of transport and continue the excellent work that has already led to improvements for millions of travellers across London.”

London TravelWatch is sponsored and funded by the London Assembly, which is part of the Greater London Authority, and is independent from the transport operators. It deals with services operated or licensed by Transport for London, which include: London Underground, London’s buses, Elizabeth line, Docklands Light Railway (DLR), Croydon Tramlink, Dial-a-Ride services, London River Services, Woolwich Free Ferry, Taxis, Private hire cars. Also most of the major roads in Greater London. In addition, London TravelWatch deals with services operated by: National Rail companies, Heathrow Express, Eurostar.


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